Terms and Conditions for Eli Pet Products

Last Updated: October 9, 2025

Welcome to Eli Pet Products’ online store. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our natural pet treats. By accessing or purchasing from our website, you agree to these Terms. If you do not agree, please do not use our website or make a purchase.

1. Products and Services

  • Product Descriptions: We strive to provide accurate descriptions of our natural pet treats, including best-sellers like dried Baltic sprats and cod skins. However, we do not guarantee that descriptions or other website content are free of errors.
  • Pricing: Prices are subject to change without notice. We may modify or discontinue products at our discretion.
  • Non-Manufacturer: Eli Pet Products is a retailer, not the manufacturer, of the products sold. We source high-quality, natural pet treats from trusted suppliers.

2. Orders and Payments

  • Order Acceptance: Placing an order is an offer to purchase. We reserve the right to accept or decline any order for any reason, including availability or pricing errors.
  • Payment: We accept major credit cards, PayPal, and other payment methods specified at checkout. Full payment is required before order processing and shipping.

3. Shipping and Delivery

  • Shipping: Products are shipped to the address provided at checkout via Amazon or other carriers. Shipping costs and delivery times vary and will be displayed at checkout. Most U.S. orders ship within 1-2 business days.
  • Risk of Loss: Risk of loss and title transfer to you upon delivery to the carrier.
  • Delays: We are not liable for delays caused by carriers, weather, or other factors beyond our control.

4. Returns and Refunds

  • Returns: We accept returns of unopened, unused products within 14 days of delivery. Contact us at info@eli.pet for return instructions. See our [Delivery & Return Policy] for details.
  • Refunds: Approved refunds are issued to the original payment method within 14 business days of receiving the returned product. Shipping costs are non-refundable.

5. Privacy

  • Your personal information is handled in accordance with our [Privacy Policy], which details how we collect, use, and protect your data. Please review it for more information.

6. Intellectual Property

  • All website content, including text, images, and logos, is the property of Eli Pet Products LLC or its licensors. You may not use, reproduce, or distribute content without our written permission.

7. Limitation of Liability

  • To the fullest extent permitted by law, Eli Pet Products LLC is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products, including but not limited to product defects or dissatisfaction.

8. Governing Law

  • These Terms are governed by the laws of the State of [Insert State, e.g., Delaware], United States, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts of [Insert County/State].

9. Changes to Terms

  • We may update these Terms at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated Terms.

10. Contact Us

  • For questions or concerns about these Terms, contact us at:
    • Email: info@elipetproducts.com
    • Phone: [Insert Phone Number, if applicable]
    • Address: Eli Pet Products LLC, [Insert Business Address, if applicable]