Privacy Policy for Eli Pet Products

Last Updated: October 9, 2025

At Eli Pet Products (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or purchase our natural pet treats. By using our website, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, shipping address, billing information, phone number, and other details necessary for order processing.
  • Automatically Collected Information: We collect data about your device and website usage, including IP address, browser type, operating system, pages visited, and referring URLs, using cookies and similar technologies.
  • Usage Data: Information about how you interact with our website, such as products viewed or added to your cart.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and payment processing.
  • Provide customer support and respond to your inquiries.
  • Improve our website, products, and services.
  • Send promotional emails or offers about our natural pet treats (e.g., dried Baltic sprats and cod skins) if you opt in. You can unsubscribe at any time.
  • Comply with legal obligations and protect against fraud.

3. Information Sharing

We share your personal information only as necessary, including with:

  • Service Providers: Trusted third parties like payment processors (e.g., PayPal, Stripe), shipping partners (e.g., Amazon, USPS), and IT providers to fulfill orders and maintain our website.
  • Legal Compliance: When required by law, such as to respond to subpoenas or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixels) to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

5. Your Choices and Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correct: Update or correct inaccuracies in your information.
  • Delete: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing emails via the “unsubscribe” link or by contacting us.
  • California Residents: Under the California Consumer Privacy Act (CCPA), you may have additional rights, such as opting out of the sale of personal information (though we do not sell your data). Contact us for details.

To exercise these rights, email us at info@eli.pet.

6. Security

We implement reasonable security measures, such as encryption and secure payment processing, to protect your personal information from unauthorized access, use, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have such data, contact us immediately.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Amazon for order fulfillment). We are not responsible for the privacy practices of these sites. Review their policies before sharing information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal information, contact us at:

  • Email: info@eli.pet
  • Phone: [Insert Phone Number, if applicable]
  • Address: Eli Pet Products LLC, [Insert Business Address, if applicable]