Delivery & Returns Policy for Eli Pet Products

Last Updated: October 9, 2025

At Eli Pet Products, we strive to deliver our natural pet treats, like dried Baltic sprats and cod skins, quickly and efficiently while ensuring a hassle-free return process. This Delivery & Returns Policy outlines our shipping and return procedures for purchases made on our website.

1. Shipping and Delivery

  • Shipping Locations: We ship to addresses within the United States. Contact us at info@eli.pet for inquiries about international shipping.
  • Shipping Method: Orders are fulfilled through trusted carriers, primarily Amazon, for fast and reliable delivery.
  • Delivery Time: Most U.S. orders are delivered within 1-2 business days after processing. Delivery times may vary based on location, carrier, or unforeseen circumstances (e.g., weather delays).
  • Shipping Costs: Shipping fees are calculated at checkout based on your order and delivery location. Free shipping may apply to select orders, as indicated at checkout.
  • Order Processing: Orders are typically processed within 1 business day. You’ll receive a confirmation email with tracking information once your order ships.
  • Risk of Loss: The risk of loss and title for products transfer to you upon delivery to the carrier.

2. Returns

  • Return Eligibility: We accept returns of unopened, unused, and undamaged products within 14 days of delivery. Products must be in their original packaging.
  • Return Process:
    1. Contact us at info@eli.pet within 14 days of delivery to request a return and receive instructions.
    2. Ship the product back to us using a trackable carrier. Return shipping costs are your responsibility unless the product is defective or incorrect.
    3. Once we receive and inspect the returned item, we’ll notify you of approval or rejection of your return.
  • Non-Returnable Items: Opened or used pet treats, perishable items, or products damaged after delivery are not eligible for return due to health and safety regulations.

3. Refunds

  • Refund Eligibility: Approved returns are eligible for a refund to the original payment method, excluding original shipping costs.
  • Refund Processing: Refunds are processed within 14 business days of receiving the returned item. It may take additional time for the refund to appear in your account, depending on your payment provider.
  • Defective or Incorrect Items: If you receive a defective or incorrect product, contact us at info@eli.pet within 7 days of delivery. We’ll provide a prepaid return label and issue a full refund or replacement upon receipt and inspection.

4. Damaged or Lost Shipments

  • Damaged Shipments: If your order arrives damaged, contact us at info@eli.pet within 7 days of delivery with photos of the damage. We’ll work with you to arrange a replacement or refund.
  • Lost Shipments: If your order doesn’t arrive within the estimated delivery window, contact us, and we’ll investigate with the carrier to resolve the issue.

5. Contact Us

For questions about this Delivery & Returns Policy or assistance with shipping or returns, contact us at:

  • Email: info@eli.pet
  • Address: Eli Pet Products LLC, [Insert Business Address, if applicable]

Thank you for shopping with Eli Pet Products!